![]() Missing items from delivery must be reported within 24 hours of delivery/pickup. The radiant heat mats are approved for wet applications like the shower, sauna, or steam room and warm the floors and the entire space quickly and effectively.Customers are responsible for disposing of damaged products.For warranty/related queries please click here.For all damaged/faulty products, we must be notified within 24 hours of delivery/acceptance of the good/s and returned back to us within 14 days of delivery/acceptance of the good/s.In the event that a faulty/damaged product/s is delivered to you, please contact us at to organise a replacement to be delivered. Exchanges are only accepted within 14 days delivery/pick-up but 20% restocking fee will still be applicable.Products installed cannot be returned/exchanged.All customised and speciality manufactured products cannot be returned/exchanged.For fragile items, returns must include delivery insurance.Customers are responsible for organising the delivery for returns at their own expense and tracking must be included.Product/s must be in their original condition and packaging – including original skid, wrapping and pallet.20% restocking fees apply, and cost of original delivery will be deducted from the refund.You must contact us and return the product within 14 days of delivery/accepting the good/s. So, it stands to reason that most of the time, trade pros and homeowners are installing a radiant floor heating system under tile flooring. ![]() Free cancellation only available within 24 hours of placing an order.If accepted, your refund will be processed within 7 days to your original payment method.Upon return to us, we will examine all returns for quality check and begin processing your return if it is in its original packaging and condition.Organise the return of your order, at your own expense, back to us at 415-417 Canterbury Road, Campsie NSW within 14 days of delivery.Contact us at to initiate the return process.In the off chance that you are not, we are happy to offer refunds within 14 days of delivery/pickup. At Austpek Bathrooms, it is important to us that you are happy with your new purchase.
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